Hardwiring Trust: The Foundation of High Reliability Teams

Chronic, long-term stress has had a profound impact on health care professionals; often increasing unconscious overt and covert behaviors and straining team relationships. At the same time, increasing demands on leaders have made it challenging to monitor insidious changes in group norms. How healthy is your team?

This session outlines healthy habits to hardwire and sustain trust and respect. Without trust as a foundation, it is impossible to meet the ever-increasing demands of change, hold staff accountable, or create the safe environment that both patients and staff deserve.

1. Explain the impact of overt and covert behaviors on team performance and patient safety.
2. Explain the relationship between power, trust, and communication.
3. Identify one current unhealthy group norm that impacts patient and staff safety.
4. State one action you will adopt to create and sustain a culture of regard.

From Pandemic to Promise: A Care Plan for Nursing

The 2020 pandemic demanded the immediate and intense attention of nurse leaders to effectively respond to an on-going crisis. By nature and necessity, our focus narrowed. This session widens the lens by reviewing insidious national health issues that continue to contribute to the declining health of Americans. How can 4.6 million nurses actualize our potential, reverse current trends, and heal our profession? With a care plan for our beloved profession. In this session we asses and diagnosis our profession; providing a common framework from which to actualize the healing potential of nursing.

Nursing Leadership
Webinar Series with Nursing Salons

This program consists of a series of three webinars followed by an on-site visit. The in-person session will give a high-level re-cap of the previous webinars (and can be recorded). This presentation is followed by three nursing salons where I facilitate and encourage nurses to share their realities, shift their perceptions, and share strategies to thrive. Salons create a safe place for nurses to integrate the material and learn from each other. The result is increased bonding between nurses because they can acknowledge a shared reality and internalize that they are part of a team and a noble profession.

The main objectives of this program are to support and inspire nurses by:

• Re-framing current challenges by presenting a broader perspective, and providing the opportunity to create a new story
• Empowering voice and emphasizing the need for each nurse to speak their truth while role modeling professionalism
• Personalizing knowledge so that they can objectively identify their limits, and learn skills to counter-balance stress
• Renew hope, optimism, and community by providing the opportunity to share individual realities in a group setting

Webinar 1
PERSPECTIVE: Framing Reality

Research has shown that optimism is one of the most critical factors to resilience. But after more than a year of being a nurse in a pandemic, nurses are struggling to remain positive. Constantly bombarded by personal and professional stressors, nurses are, in one word, suffering.

In the first of three sessions we take an objective look at the reality of nursing in 2021-2022. We will review a care plan for our profession, and then take this information down to a personal level to identify supportive, positive actions that give us a hopeful perspective from which to re-frame and engage in our everyday realities.

Webinar 2
Team Players Who Speak Their Truth

In the culture of health care nurses who disagree passively or aggressively to the norm are labeled as not being a good “team player”. Self-silencing became a survival norm.

Ironically, what is needed to protect our patients, profession and organization is for nurses to stand firmly in their power and truth. To do so we need to be skilled professional, communicators. In this session we look at the relationship between power, self-esteem and voice. We review how to address the non-verbal innuendos that tear us down, and how to professionally communicate our thoughts and opinions so that others will hear and validate our shared reality knowing that communication is the greatest predictor of any team's success.

Webinar 3
Compassion Fatigue: When You Don't Even Have the Energy to Burn

The antidote to burn-out is compassion. But compassion takes energy and nurses are struggling. It is well documented that to care for our patients, we must care for ourselves — and that managers must care for their staff. What does caring and compassion look like as a daily experience? And what actions can you specifically take to tighten the bonds of community within your own unit?

In this webinar we learn the PERMA MODEL: Strategies to Counter-Balance Stress which is used by soldiers who are in combat for lengthy periods of time. We learn how to acquire habits that will help us thrive by applying this model to their own personal situations and creating personalized interventions.

The Dauntless Nurse: Becoming a Skilled Communicator

Ultimately, it is the confidence and skill with which we hold our everyday conversations that will pave the way to a future time when our patients are safe, our voices are heard, and the skills and knowledge of this incredible profession are valued and utilized.

America needs nurses who are bold and intrepid; who have the confidence and skill to represent this noble profession.  And at no other time in history have their voices been so desperately needed.  Hospital based errors are now the third leading cause of death in America, despite our professional ethic of "First Do No Harm" - and yet recent surveys show that the majority of nurses are still avoiding the difficult conversations.  In addition, the health of Americans is insidiously declining as the rates of cancer, diabetes and obesity steadily rise. 

1. Explain two reasons why our country needs nurses who are dauntless.
2. Assess your confidence level in mastering challenging conversations.
3. Identify a conversation that you have been avoiding and apply the DESC model.
4. Discuss how and why courage plays a critical role in becoming dauntless.

A Passion for the Art of Nursing (Based on Sigma Theta Tau's book: “The HeArt of Nursing”, C. Wendler)

Abstract
Nursing is both a science and an art. The science of nursing requires us to engage our minds, while the art of nursing engages our soul. Using the power of story, Kathleen inspires nurses to be in awe and appreciation of nurses' work. This lecture challenges the way we perceive our own profession, reminding us of the moments where we have connected to another human being on the deepest of levels. When we encourage the role of nurse as artist, and integrate these qualities into our daily routine, we unleash our own personal power. Nursing then becomes a place to be nourished rather than drained.

Objectives

1. Re-kindle your passion for the nursing profession
2. Describe the benefits of practicing both the art and science of nursing for both patients and nurses
3. Identify two situations in your practice where you have experienced or observed nursing as “art”
4. Explain why the art of nursing has been portrayed as 'less than' science

Understanding Nurse-to-Nurse Hostility: Why Civility Matters

Abstract
The expression “Nurses eat their young” is so far removed from our idea of the caring and nurturing nurse that we shudder to think it could possibly be true. But the truth is nurses are hurting each other. Stories from the 'front line' cannot be ignored. These stories are the voices of nurses telling the world about their experiences. The first step to healing our relationships is the most difficult: to recognize and openly discuss the problem. Only by understanding the origin and reasons for our behaviors can we even begin to create the healing environment that is so desperately needed in nursing- for ourselves, as well as our patients.

Objectives

1. Understand that nurse-to-nurse hostility is an unconscious human behavioral response
2. Explain why nurses experience un-caring behaviors from their peers.
3. List one action that you can take to build a culture of healthy relationships and/or decrease horizontal hostility in the workplace.
4. Describe the impact of horizontal hostility on the patient, our peers, and our profession

Strengthening RN/MD Relationships

Abstract
The patient is the one who loses when nurses and physicians are in conflict. Research shows that not only do poor nurse-physician relations affect morale and retention, but also patient mortality. In order to achieve best practice, we need to understand why we play this game and how it started. Learn practical strategies for building good relations that will be ego-boosting for both nurses and physicians and leave this presentation with the courage and determination to improve your working relationships.

Objectives

1. Identify two strategies that you can implement immediately to improve MD/RN relationships at your workplace.
2. Explain one reason for the source of physician-nurse conflict.
3. Recall a situation where you experienced or witnessed a power differential
4. Describe a current situation in your practice where physicians and nurses play “the game”.